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Curriculum Vitae Co
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Refund policy

Returns and Refund Policy

At Curriculum Vitae Co, all products are delivered digitally. This includes downloadable CV templates, guides, workbooks and other digital resources.

Due to the nature of digital products, all sales are generally final. We do not offer returns, exchanges or refunds for change of mind, incorrect purchases, or dissatisfaction with personal preferences after access or delivery has been provided.

Technical Issues and Product Defects

We understand that technical issues can occasionally occur. If you experience a genuine problem that prevents you from accessing, downloading or using a purchased product as intended, please contact us so we can investigate.

Where a technical fault or product defect is verified, we will assess the issue and provide an appropriate solution. This may include:

  • Assistance with accessing or downloading your product.

  • A replacement or corrected digital file.

  • A refund where appropriate or required by applicable consumer protection laws.

Customers may be asked to provide screenshots, error messages or other relevant information to help us verify and resolve the issue.

What Is Not Eligible for a Refund?

Refunds are generally not provided for:

  • Change of mind after purchasing.

  • Purchasing the wrong product.

  • Deciding that the product is no longer needed.

  • Dissatisfaction based solely on personal preference.

  • Failure to follow the product instructions.

  • Issues arising from incompatible software or devices that were not disclosed as compatible.

  • Expecting guaranteed employment, interviews, application success or specific career outcomes.

Contact Us

If you experience a technical issue or believe your purchase is defective, please contact us with your order details and a clear description of the problem.

We will review your request and aim to resolve it as quickly as possible.

Important: Nothing in this policy limits or excludes any consumer rights or remedies that may apply under South African law or other applicable consumer protection legislation.